Privacy Policy

Information You Provide

When you register for an account or use our Platform, we may collect:

• Name and username
• Email address and encrypted password
• Team preferences and favourite Super Netball clubs
• Fantasy team selections, tipping entries, and game activity
• Payment information — processed securely via Stripe and never stored on our servers
• Communications you send us, including support requests or feedback

Information Collected Automatically

When you use the Platform, we automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type, version, operating system, and device information
• Pages visited, links clicked, and time spent on the Platform
• Referring URLs and search terms used to reach our site
• Session data and error logs

Information from Third Parties

• Social login providers (if you sign in using a social account)
• Stripe — confirming payment transaction status
• Mailgun — confirming email delivery status

Providing and Improving the Platform

• Creating and managing your account
• Processing fantasy team selections, tipping entries, and leaderboard rankings
• Sending transactional emails: account verification, password resets, and game notifications
• Analysing usage patterns to improve features and user experience

Communications

• Sending newsletters, season previews, and platform updates (opt out any time)
• Responding to support requests or enquiries
• Notifying you of important changes to the Platform or this policy

Security and Compliance

• Detecting and preventing fraudulent activity or abuse
• Enforcing our Terms of Service
• Complying with applicable legal obligations

We do not sell your personal information. We may share it only in limited circumstances:

Service Providers

We work with trusted third-party providers who assist us in operating the Platform:

These providers are only permitted to use your information to perform services on our behalf and are bound by appropriate confidentiality obligations.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect the safety of any person or prevent illegal activity.

Business Transfers

If NetballHub is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice before your information becomes subject to a different privacy policy.

Public Leaderboards

Your username and fantasy or tipping results may be displayed on public leaderboards. You may adjust your display preferences in your account settings.

We retain your personal information for as long as your account is active or as needed to provide our services. If you request deletion of your account, we will delete or anonymise your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

Aggregated, anonymised data — such as historical leaderboard results — may be retained indefinitely for statistical and historical record purposes.

We take reasonable technical and organisational measures to protect your personal information:

• Bcrypt hashing for all account passwords
• HTTPS encryption for all data in transit
• Access controls limiting staff access to personal data
• Regular review of our security practices

We use cookies and similar tracking technologies to operate and improve the Platform:

• Essential cookies — required for core functionality such as login sessions
• Analytics cookies — used by Google Analytics 4 to understand how visitors use the Platform

You can control cookie settings through your browser. Disabling certain cookies may affect Platform functionality. Our Platform does not currently respond to Do Not Track signals.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and associated personal data
• Opt out of marketing communications at any time using the unsubscribe link in any email we send
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights

To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days.

The Platform is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with their personal information without parental consent, please contact us and we will promptly delete the information.

Our Platform may contain links to third-party websites, including official Super Netball and Suncorp Super Netball resources. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Some of our service providers may process your information outside of Australia — for example, Stripe and Mailgun operate servers in the United States. Where we transfer personal information overseas, we take reasonable steps to ensure it receives comparable protection to that required under Australian privacy law.

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. When we make material changes, we will notify you by email or by displaying a prominent notice on the Platform prior to the change becoming effective.

Continued use of the Platform after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):